Opinions and opinions of opinions...

[*SHRacerX*]

Quoting Stephen Covey, from "The Seven Habits of Highly Effective People":

1.) Seek first to understand, then to be understood.

This book changed my life many years ago. It was required reading in one of my college courses and while I thought it sounded hokey, it is excellent stuff. I have all my employees, friends, family, etc read it. That first "habit" is so rare in our society today. It solves so many arguments before they really get started. People don't escalate so quickly when they feel like they are not only being heard, but understood.