Ethical or not?

[HarleyDog]

My wife and me do a lot of online shopping. Specially more since the holidays are here. One of the retailers we visit often sent us a package along with our order that, well, we didn’t order and they didn’t charge us for it. Since it arrived with a few more other packages we ordered from this retailer, she open the box and loved it, but explained to me she didn’t order. She wanted to keep it, but doing the right thing was more than keeping the product to her and me.

Today she called the retailer in hopes of them resolving the situation. We were on hold for 58 minutes and 54 seconds before I told her to finally hang up. Not to mention she tried to call them yesterday and was on hold for longer than her patience would allow.

Financially, we are not poor nor rolling in money either. However, with the efforts and time put in on trying to return are worth more than the cost of the item itself, is it ok to call it even and just keep it? It’s valued at $24.