06-14-2015, 02:25 AM
AOL back in the day was really bad when they were losing customer left and right. They practically would not let you cancel - long speeches and about a dozen promos to get you to stay. "I just want to cancel"....But we're offering you 3 months free, that's free why would you cancel? "Because I want to cancel, I don't want to go thru this again in 3 months." But it's free?!?
Many other services today are pretty good - once you get to a live operator. But therein lays the problem - it is LONG and frustrating to get to a customer service rep. The Comcast menu is absurd, and one of the hardest things to do online or on the phone is figure out how to cancel service.
I've dealt with Microsoft techs online a few times. MORONS. Installed a new hard drive, and was looking for a Windows ISO to load up. The guy claimed my key wouldn't work, and I'd have to purchase a license. That was wrong, which begs the question was he simply incompetent or was it intentional from MS since 99% of people wouldn't know better and would shell out $300 for a license?
Many other services today are pretty good - once you get to a live operator. But therein lays the problem - it is LONG and frustrating to get to a customer service rep. The Comcast menu is absurd, and one of the hardest things to do online or on the phone is figure out how to cancel service.
I've dealt with Microsoft techs online a few times. MORONS. Installed a new hard drive, and was looking for a Windows ISO to load up. The guy claimed my key wouldn't work, and I'd have to purchase a license. That was wrong, which begs the question was he simply incompetent or was it intentional from MS since 99% of people wouldn't know better and would shell out $300 for a license?
