Worst customer service

[Benton]

(06-14-2015, 12:18 AM)samhain Wrote: Lowe's kinda sucks lately.  

I bought a new dishwasher in March.  The motor died in less than a week.  I went back to the store to address the situation and they basically told me that I had to buy another one, have it installed, send the other one back with the crew, THEN get my money back.  

It wasn't an issue, b/c I had the money to do it, but it seems like a BS policy.  Given the ridiculousness of the defect and situation, I figured I could at least get the install refunded, but no dice.  Basically, I went 2 weeks without a dishwasher while shelling out 1200 bucks and having to wait a week to get half of it back.  To boot, they tried to double charge me for the warranty I purchased with the machine.  

When I mentioned just sending it back, getting my money and going elsewhere, they couldn't have given two shits.  Awful customer service and a huge hassle.

I went to another location 2 weeks ago to buy a new grill.  I knew what I wanted and basically was just waiting to be helped.  The guys in the department almost seemed to be avoiding me.  I had zero questions and zero need for anything beyond someone taking my money and giving me a new grill.  When they finally got around to helping me, the kid doing the transaction acted like he was getting teeth pulled, like it was some major inconvenience.  

I can't remember doing business with a place that made it seem like such a chore to take my hard earned money.

Home depot isn't much better.

Back in mid November I bought a stove. It was right there in the store. But they said they don't actually have any in the store, so I was going to have to have it shipped in. Ok. I set up a date for the week after thanksgiving.

The guys get there, its the wrong stove. The guy entered the wrong number. And the guts who brought it don't even really work for home depot, they work for a contractor who fulfills all the deliveries.

So I tell them to out it back on the truck and call my store. I explain what happens and find out they're out of the model I ordered... Except there's the floor model. Which, according to policy, they aren't supposed to sell. After a few minutes I convince the guy I don't care, I just want a stove before Christmas because its really hard to feed a family using only a microwave.

It ended up ok, but if they had just let me put the stove in my truck a couple weeks earlier, I might have shopped at home depot again.