Ethical or not?

[HarleyDog]

As some of you have mentioned time, this is something I pondered while listening to that awful hold music. So while I'm sitting there I'm thinking, ok, so this is a second attempt and all in all, probably was on hold for 1.5hrs between both calls. So, either A). They probably should have staffed themselves properly for the holidays, or B). Maybe after so long of being on hold, my call was parked at an extension nobody was monitoring. So I took my hourly wage and her hourly wage and it was way more than the price of the item vs. the effort we had put into returning it. Yet, we had to try because it was actually an item she had almost purchased several times and even had in her cart once and removed. Had it been something neither of us wanted, the decision would have been much easier. Due to that fact, it became a question of ethics to both of us. Sometimes it can be very easy to convince yourself something is right, when it is not.