Adventures with Netflix customer "service"

[grampahol]

I just spent a little time with Netflix customer service "chat" feature to resolve an ongoing problem some of you may be familiar with. Anyone with access to your account, kids, elderly people or just someone who breaks into your house while you're not home and decides to watch Netflix has the ultimate power to upgrade your account to "premium" and there is no way to block anyone from doing it time and time again.. The other person on the other end of the chat simply tells you that they know about the issue, but have zero power to do a damned thing about it. In other words, the powers that be in netflixville seem to like the idea that anyone and their uncle can upgrade your account at any time and the ONLY thing netflix does is send an email notifying you of the upgrade making it your responsibility to police your email every day to ensure the kids or grampa hasn't decided to up the cost of Netflix..
I'm sure the corporate world, Netflix in this case in particular loves the fact that your kids or grandparents or even someone breaking into your house while you're away (or even sleeping) can for any reason on a whim decide to upgrade your account to "premium".. How handy is that from a fiscal standpoint? It's not a huge amount of money. $8.99 to $15.99, but add up all the people who may have originally signed up for Netflix and completely forgot an old email address at a later date or just forgets to check their email on a monthly basis most definitely adds up for the Netflix coffers..
I know I can cancel Netflix and probably should since there's not really all that many Vampire or end of the world movies I want to watch and god knows we've all seen enough Nazi movies to know enough to not want to become Nazi's.. or vampires...or stuck in some dystopian time warp by some new app to control our every waking moment of existence.
So after telling me they can't do anything to fix this ongoing issue and won't tell me who does have such power they were kind enough to ask me to "please click the 'close chat button' before logging off. I committed the unpardonable sin and didn't click the close chat button. In fact, it's my hope and now goal in life to ensure there will always be an open and uncloseable chat stuck on netflix until the end of time. Good luck with my devious plot to upset the powers that be, huh?