Is Starbucks Racist?

[SunsetBengal]

(04-18-2018, 09:01 AM)Griever Wrote: if that was indeed the case, starbucks would have just come out and said that, instead of closing down 8,000 locations to conduct racial-bias training to make sure this doesnt happen again

https://www.reddit.com/r/starbucks/comments/6yhtu0/kicking_out_the_noncustomers/

Quote:So in my district we have a new directive from our DM where the shifts are supposed to go around the lobby every few hours and kick out people who are loitering (basically, everyone who hangs out for a few hours studying or working in the lobby) or those who are relaxing in-store but who haven't bought anything. I can see why corporate doesn't want non-paying people using the store's resources, but I feel like this is a really bad look for Starbucks and the "welcoming" brand image that we are supposedly about.


Any other districts doing this, or have rolled it out? What exactly do you say to the customers? I was at a different starbucks the other day and the customer getting kicked out was like, "this is ridiculous, I spend money here almost every day, I just didn't buy anything today!"

I feel like our DM is having us move farther and further away from our core values, but they are on the fast track to regional manager so it also seems like this is the direction the company wants to go in. It hasn't been about the partners for a while, but now it seems it's no longer about the customers either. I also feel like it's a very short sighted strategy and once the next backlash hits and business drops it will be the front-line partners who will be thrown under the bus again.

There was a district manager speaking out on such a directive, just last September.