04-18-2018, 02:44 PM
(04-18-2018, 12:26 PM)Benton Wrote: Heard on NPR that Starbucks is doing sensitivity training. I don't really follow, I guess.
The guys weren't buying anything, they were just loitering. The manager was within rights to ask them to leave.
(04-18-2018, 01:45 PM)michaelsean Wrote: They have an image to protect. Right or wrong, their image may have been tarnished a bit so they make a grand gesture.
And that's why I wonder if the policy of asking people to leave was really a thing for everywhere or not.
It would be easier to say "We do not condone this as a company. One employee handled a single situation wrong based on a misunderstanding of our policies" than to shutdown everywhere for an entire day.
Still saves the image and I just don't see a need for the "grand gesture" here if it was an isolated event. And you can bet there will be a lawsuit no matter what the corporate response is.
Maybe the owner REALLY wants to make sure such things don't happen again and REALLY cares deeply about it?
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